Planning memorable trips in Spain and Portugal since 1999

Cancellations

Cancellations and refunds:

Cancellations:
Must be notified in writing to info@letango.com and will be only effective upon receipt of written notification within the time frame given below.  LETANGO TOURS reserves the right to cancel any service prior to departure for reasons beyond our control. If tour is cancelled by LETANGO TOURS, participants will receive a full refund.

If the customer cancels the service(s) the following fees apply as a percentage of the total holiday cost from the date prior to your departure after your written cancellation is received.

Day tours and excursions
If you cancel your services with us the following fees apply.
61 or more days prior, 20% of total cost
60-30 days prior to tour, 35% of total cost

29-16 days prior to tour, 45% of total price, 

15-7 days prior to tour, 60% of total price
6 days or less, no refund. 100% ot total price.

Packages or Itineraries (that include hotels, guided tours, transport and organization
61 days or more prior, 35% of total cost
60-30 days prior, 50% of total cost
30 days or less prior, 100% of total cost

We highly recommend buying Trip Cancellation Insurance. Ask for details. Cancellation fees are in many cases, reclaimable with the terms of your travel insurance policy.
Cancellation of individual travellers that are part of a group, will include, in addition to cancellation fees for those cancelling travelers, re-invoicing the remaining travellers at prices correct for the new party size.
Our cancellation policy takes into consideration that Letango may have fully planned your trip months ahead and 90 % of the work is done.

If by the time you cancel you have paid more than what the cancelation fees are, we will issue a refund.

Refunds (if applicable)
Once we receive your email and study your case, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at tours@letango.com.