Terms and Conditions

General Services and Day tours

Prices: Prices are in €. Due to an overall increase, the prices are higher on weekends and holidays. Please inquire. Private tour prices are per person unless otherwise specified. Prices are subject to change if booked with short notice.
Service fees: We can make reservations for hotels (hotels fees are waved for itinerary customers), trains, planes, shows, monuments, bullfights, etc. We typically make these reservations as part of our itinerary planning service. We charge an hourly fee of 40€ with a minimum charge of €40 for hotel/event/transportation booked and/or prepaid.

VAT tax (IVA): Prices do included the local VAT tax. This is required by our Tourism Law.

Discounts:
Save 10% on overnight Packages when you pay your balance cash .  
Save 10% on Daily tours or excursions when you buy 3 individual services and pay the balance in cash.
You are eligible for a cash discount when at least 50% of the total is paid in cash. Discounts are calculated on the part that is paid in cash.

Deposit : To secure your reservation for our tours or services, we ask for a 20% deposit. There are two ways you can pay this deposit. You can send a wire to our bank account in Spain or you can use your credit card (visa or mastercard). Deposits are non- refundable, but they can be applied to future tours within the same year. To pay by credit card, please call our toll free voicemail at 1-866-866-5107 and leave the credit card  number (visa or mastercard) with the last 4 digits on the back of the card and the expiration date. We will send you an email confirming we received your credit card and the amount which your card will be charged..

Final balance payment: Final balance payment may be made by bank wire or by credit card or by cash.  When you pay your balance by cash we give 10% discount on the part paid in cash. This discount does not apply to Day tours and excursion unless you book at leas 3.  Final balance for all tours and services is due 60 days before the tour date if paid by credit card (visa or mastercard) or wire transfer or upon arrival if paid by cash. We encourage using travellers cheques in euros to avoid bringing so much cash.  You can change them at the Madrid Airport and it allows you to lock in the rate to pay for your trip as far in advance as you want. If you have not received your documents within 30 days of your tour or arrival, please let us know via email or phone. You can call 1-866-866-5107 and leave a voicemail. We will call you back or send you an email within the next 24h.

Wire Transfer: If you choose to pay this way, our bank details are as follows:
BARCLAYS ACCOUNT: 0065-0156-59-0001037199
IBAN ES36 0065-0156-5900 0103 7199
BIC BARCESMM
Please notify us when you make a wire transfer to our account. If you decide on this method of payment, you are responsible for any charges your bank requires to make the transfer.

Money protection: Your deposits and full payments for fees and services are protected by our BOND with ACC Seguros Insurance company in Spain. www.acc.es The Spanish government makes this a requirement for Travel Agencies in order to protect the consumer.

Cancellation and Refunds for tours:
LETANGO SPAIN S.L. reserves the right to cancel any tour prior to departure for any reason, including insufficient # of participants in cases of a group of unrelated people. If tour is cancelled by LETANGO SPAIN S.L., participants will receive a full refund of money paid by LETANGO SPAIN S.L.

For Tour packages:
Deposits are non refundable. If you do cancel the tour the following fees apply.
91 or more days prior, no cancellation fee
46-90 days prior to tour, 25% of trip price,
16-45 days prior to tour, 50 % of trip price,
0-15 days, no refund.
We highly recommend buying cancelation insurance. Ask for details.

For day tours:
All cancellations are subject to the administrative fee in the form of the deposit and need to be submitted in writing via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . If you do not receive confirmation of your cancelation please contact us right away as we may not have received it.  Deposits are non-refundable. No refunds for no shows or changes made within 72 hours before the tour starts. Tours will not be cancelled due to rain. Once the tour starts, there are no refunds. If a balance is agreed to be paid in cash, it will be charged to the credit card on file for a no show.

Cancellation of hotels, Paradors, and Pousadas: A €25 cancellation fee is applied for each cancelled or changed reservation on any parador, pousada or hotel after client has agreed to the booking. If the client wishes to cancel a reservation, full refund, minus the cancellation fee, will be made on all cancellations received 72 hours or more before scheduled arrival. For any cancellations, client will notify LETANGO SPAIN S.L. within 72 hours of the scheduled arrival. Client will be responsible for payment for last minute cancellations. For hotels, no refund will be made for cancellations received less than 72 hours before scheduled arrival. Some hotels, pousadas, and paradors require more andvanced notice of cancellation and client will be provided this information with their voucher. Client is responsible for contacting Letango Spain Travel Services in the event that they need to cancel a hotel.

Hotel Bookings: LETANGO SPAIN S.L. only books hotels that we work with or have an arrangement with for our clients. Most of our hotels will be within a 3-5 star range, both within quality and price. We have researched these hotels extensively and feel confident that you will be satisfied with what we choose for you. All are very centrally located. We can also book other hotels under special circumstances, for example, when you have an early flight and need to be near an airport. Please let us know if you have any special requests. Once a booking is made for a client and the client agrees to the booking, the hotel is prepaid. All hotels are prepaid for the client by LETANGO SPAIN S.L. Our clients will be provided reservation numbers or vouchers for each hotel that will be presented upon check-in to the hotel. These reservation numbers or vouchers will be accepted by the hotels as your payment. Although the voucher system is not common in the U.S., it is standard in Spain and Portugal. When you receive your reservation number or vouchers from us, please check them for accuracy. Contact us immediately if you find any discrepancies.

Waiver: In certain circumstances, we will ask you to sign a release form waiving LETANGO SPAIN S.L. from liability in any event.

Communications: All our communications with clients are via email. If you have an urgent matter, you can call us at 1-866-866-5107 and we will call you back. Your invoice and payment receipt will be emailed to you.

Physical Condition : Our tours will include lots of walking and sightseeing. While our day tours will never exceed walking 3 miles, we ask that you be prepared to climb hills and steps with the guide. Bring comfortable shoes as some of the city streets are paved in cobblestone. While the weather in Spain is often nice, it's important to bring appropriate weather gear in case of rain. During summer months, hydration and sun protection are highly encouraged. If you have special needs, please let us know. For individuals with physical disabilities, we will do our best to accommodate you.

Modification of tours and itineraries: We reserve the right to modify a tour or itinerary due to reasons beyond our control.

Guided Tours: We have guides in all parts of the country. We lead some tours ourselves and we have a team of guides that work with us. These are guides we have interviewed and researched and who understand clearly our approach to travel. In many cases, when travelling to different destinations outside of Madrid, the guide will meet you in that respective city for the duration of the tour. Local guides are not only extremely knowledgeable of their cities but are licensed to enter sites, monuments, and museums that will greatly enhance your tour. We reserve the right to change a guide in the last minute due to reasons beyond our control. We strongly recommend your feedback on our local guides.

Transportation for day tours: Transportation will never be included during day tours unless it is clearly specified and arranged through Letango for the client. It will be very clearly understood between the two parties.

Travel Insurance: Usually included in our package tours.

Travel cancelation insurance is optional and recommended if you think there are chances you will have to canel your trip. Please inquire.

Procedure for Customized Tour Packages

Questionnaire: Clients will be emailed a comprehensive questionnaire to be returned before we start planning the itinerary. We ask you to be as detailed as possible in order for us to have all the information necessary to plan the best possible itinerary for you.

Deposits and balance: A deposit is required in order for us to start working on your itinerary. Once the final proposal has been approved, finalized and sent to you, the balance of the itinerary fees is due. Itinerary fees are non refundable. We may require further deposits or your credit card in order to reserve planes, cars, shows and some hotels.

How to reserve a tour: Fill out the reservation form and we will contact you to confirm your reservation and to make arrangements to take a 20% deposit.

Happy Travels !!